CUSTOMER SATISFACTION SURVEY

The team at Moffatt Bros. Roofing prides itself on delivering the very best in customer service and satisfaction from the first interaction with our customers. As a result, every step of your roofing project should meet or exceed your expectations. That’s why we’ve put together this customer satisfaction survey. For our team to grow and develop, we count on feedback from customers like you. Good or bad, we need to know.

Please take a minute to fill out the survey below. Once completed, we would greatly appreciate it if you could take the time to leave us a review on Google via the link at the bottom of the page. Businesses like ours depend on positive reviews so we can continue to grow and thrive. Once you’ve completed and submitted the survey, we’ll send you a small token of our appreciation. It’s a referral card that you can pass on to a family member, friend or neighbour who needs a new roof. If they sign up for a roof replacement with Moffatt Bros. Roofing, you’ll each receive $250. Some restrictions apply, but all of the details are on the referral card. Thank you in advance for taking the time to complete this survey and hopefully leaving us a review.

Letting us know that our team provided you with the best possible experience during your roofing project is an essential part of every job.

LEAVE US A REVIEW

In this day and age, the importance of online reviews has never been more relevant. Businesses of all sizes depend on these reviews to get new customers every day. More and more consumers are using online reviews to find products and services that they can trust and ensure them a better return on their investment. That’s why the team at Moffatt Bros. Roofing hopes you’ll take a moment to leave us a review and let us know how we performed during your roofing project. Even if you are not completely satisfied, we must understand how our team can improve and grow to be the very best we can be. Click the Google My Business link below to visit our page and leave a review. If you’re not sure what to write, check out some of the other reviews below. You can also see some of our other online profiles to leave your review there as well. Every review matters, so we thank you in advance for taking your time to help us with our online reputation.

Google My Business Review Form
Homestars Verified Contractor Review Form
better business bureau accredited business
Tricia
Tricia
00:41 30 Aug 23
All staff were excellent to deal with from beginning to end. We are very happy with our new roof and would recommend... Moffatt Bros to anyone looking for a new roof.read more
Suzanne Topolnisky
Suzanne Topolnisky
17:18 29 Aug 23
From the sale manager to the office staff and the install group, everyone did an amazing job! We are very happy with... the way the product looks and how it was installed. Moffatt Roofing is very professional and knowledgeable.Thank you, David & Suzanneread more
Jackson Wood
Jackson Wood
19:59 26 Jul 23
So happy with a recent project done by Moffatt Brothers! Our cottage needed some metal roof and eavestrough repairs -... not a big deal, unless you're on an island apparently. I talked to several local roofing contractors who either told us explicitly that they don't work on islands, or who simply never responded. Moffatt Bros on the other hand - wow! Fast response, no issues with island work, super helpful in the estimating and quoting stages, and the work was done when promised at an exceedingly high level of quality. Special thanks to Jade for helping with all the details! Highly, highly recommend Moffatt Bros for all your roofing needs.read more
Dale Ferdinand-Payne
Dale Ferdinand-Payne
18:43 02 Jun 23
We had a complete metal roof installed. The guys were professional, tidy, well mannered, and answered all our... questions. Aces in our books. We would recommend to friends and family. Thank you Moffat Roofing.read more
Eileen Falla
Eileen Falla
21:46 17 May 23
I highly recommend Moffatt Bros Roofing. Everyone was so excellent to work with. From Reese & Jade in customer service... to Chris in sales & the installers. They were kind, proffessional, knowledgeable & friendly every step of the process. They were very efficient & did an amazing job on our new metal roof. I would definitely recommend them!read more
Lynn Maclean
Lynn Maclean
17:18 10 May 23
We had a great experience working with this company. Very professional and friendly employees who did a great job... installing a metal roof on our house. I would highly recommend using Moffatt Roofing.read more
Wayne McCurdy
Wayne McCurdy
19:26 02 Mar 23
Excellent customer service. Took extra steps to make sure no further roof damage occurred before they could finish the... job. Very professional. Prompt and courteous. Clean-up was excellent. Highly recommend Moffatt Brothers (not my first positive experience with this company).read more
Jennifer Senger
Jennifer Senger
18:32 24 Jan 23
Right from the start Moffats did an amazing job on our new roof. From the planning/measuring right down to installation... was perfect! Communication was always spot on and they answered all my questions right away:)They came highly recommended and I would absolutely do business with them again!read more
James Young
James Young
15:06 09 Jan 23
Truly a great experience with Moffat Bros, especially Jake and Jade who were extremely attentive and responded to us... impressively quick. The roofers themselves were all very professional and tidy and worked around the recent bad weather to get our new metal roof installed properly. Thanks again team!read more
cindy nicholson
cindy nicholson
18:16 25 Nov 22
My neighbours recommended Moffatt Bros. when I was looking to replace my roof and I'm so happy they did. The pricing... was very reasonable, so I chose a metal roof, something I never thought I would do. I was scheduled for some time in June/July of this year and was super pleased when the install was done in May. They did everything I asked - from patching my roof before the install, to inspecting my attic. The crew of Roger, Connor, Dawson, Ben and Mike were professional and courteous and got the job done ahead of schedule. In August, I received a call from Reese, the Customer Service Specialist (and aspiring Firefighter) to schedule my new eavestroughing - I tried to explain I had not requested this additional cost, to which she politely responded, "it was part of my contract and I had already paid for it". I was thrilled. I am exceedingly happy with my new roof and eavestrough and wholeheartedly recommend Moffatt Bros.read more
Peggy Dalla Rosa
Peggy Dalla Rosa
17:09 22 Nov 22
I am pleased to have had Moffatt Bros. Roofing Ltd. Recommended to me by a gal who cleans gutters- she sees roofs up... and close !As having been an interior designer for over 40 year, I have worked with many contractors and all kinds of trades. My experience with Moffatt Brothers was stellar-from Chris Garrett estimating and Site supervising to the entire crew at removal of the old and installation of the new roof. Everyone was most pleasant, professional, and respectful of us and our property.For the removal, a slide was made out over a bed of special plants. As a gardener I was thrilled we didn’t lose one plant.The materials used were tops, from the cedar to the copper stripping and flashing and done in the best traditional manner.I highly recommend this company.Peggy Dalla Rosaread more
Ron Kendall
Ron Kendall
15:28 17 Nov 22
Friendly professional crew of 6 spent 2 days siding to front of 300 sq ft. guest cabin and adding steel roof over... existing shingled roof of same cabin. The quality of the work performed as well as the new look gives peace of mind that the initial investment in the cabin will be preserved for my family's next two generations.Almost 1/2 day was spent getting equipment and materials to the water access only location.Effort also included main cottage roof repair that will enable interior renovation to proceed next year.read more
Laura V
Laura V
21:10 16 Nov 22
Moffatt Bros was a dream to work with, from the initial quote to the final installation. Their people are skilled,... knowledgeable and friendly, and everything was done on time with plenty of communication along the way. There was a small tear in my screen door when something fell from the roof, and it was fixed promptly and perfectly, with no fuss.Our property looks so much better with our new roof and gutters and soffit/fascia. I would 100% recommend!read more
John Garside
John Garside
22:14 21 Oct 22
Just had my roof done by Moffatt Bros. Roofing. I am thoroughly impressed with the job they've done. Had a small hiccup... during the process that was quickly resolved within an hour.The guys that worked on my roof were hard working, polite, and personable. Showed up early and were on the roof within minutes. Seemed non stop.Cleaned up after the job was done as if they were never here. Which was a concern since I have a dog and worried about nails. Not one was found after they left.I would definitely recommend them and will be using them again on any house in the future without hesitation.Thanks Moffatt Bros!!read more
Becki Walsh
Becki Walsh
22:59 15 Oct 22
We just had our roof replaced and the entire process was hassle free. Chris and Aaron both went above and beyond to... ensure we were satisfied with our new roof. Excellent customer service and quality workmanship. We highly recommend Moffat Bros.read more
Graeme Waymark
Graeme Waymark
17:32 23 Sep 22
We previously left a 3 star review, we are upgrading it today as we are now happy with the final result.A DURADECK... installation to water-proof our 10year old deck was contracted and completed and it looks beautiful.The installing team was superb. We enjoyed working with them.Graeme Waymark C.A.Retired Treasury Board Secretariat,Exec.-Director, Government of Canada, Ottawa, ONread more
Gail Spicer
Gail Spicer
20:14 12 Sep 22
This is our second experience with Moffitt Brothers roofing they helped us take care of our father-in-law's roof a... couple of years ago and did a fabulous job. We recently hired them again to do our fascia soffit and eavesdrops and I must say they look fabulous . Thank you Nick professional as always take care and we look forward to using you again in the future. Would definitely recommend this great local company. Cheersread more
Bran
Bran
21:59 30 Aug 22
Quality work and attention to detail. Highly recommend.
Laura Mounsteven
Laura Mounsteven
22:37 01 Aug 22